We make our products with love, in high-quality factories in Slovakia, the Czech Republic or outside the EU. Before putting each product on sale, we first test each product for individual months and check the goods during the packaging of the shipment. We are sincerely sorry if there was a mistake in the packaging, or if the goods were damaged.
Information about advertisements
The warranty period is set at 24 months or limited by the expiration date of the goods and gas from the day the goods are taken over by the buyer. is responsible for defects or services of goods. Warranty service is provided by the operator of the online store.
Incompleteness of the shipment or damage to the goods must be reported within 24 hours of taking delivery of the shipment by e-mail or complaint form. Later claims of incomplete shipment or mechanical damage to the product may not be recognized.
Please send us the claimed goods for evaluation. We recommend that you send the goods as registered mail. Please do not send the goods to us by cash on delivery.
Address for sending the claimed goods:
TIMME brand s.r.o., Ovocný trh 572/11, Staré Město, 110 00 Praha
We will return the purchase price of the goods to you within 14 working days to the account you specified. In case of withdrawal from the contract, the costs of delivery of the goods will not be refunded. In case of unauthorized withdrawal from the contract, the goods will be returned to you at your expense. By withdrawing from the contract, the purchase contract is canceled from the beginning.
ALTERNATIVE DISPUTE RESOLUTION
If you are not satisfied with the equipment of your order, the delivered goods or our services, send us a complaint by e-mail to firstname.lastname@example.org. If you are not satisfied with the content of your advertisement or if you believe that we are able to grant your rights, you may, according to Act 391/2015 Coll. challenge the proposal to start an alternative dispute resolution alternative dispute resolution. You can use the proposal determined according to §12 of Act 391/2015 Coll. The list of ARS entities can be found on the website of the Slovak Ministry of Economy www.mhsr.sk.