WE ARE CLOSE TO YOU

We are happy to answer any questions, as many of them are repeated, take a look at the most common ones

Question How long will it take for me to have the ordered goods at home?
Answer

In-stock items are usually shipped the next business day at the latest.

Question What if I order a size that doesn't fit?
Answer

If the product does not suit you, contact us. If the size you need is not in stock, you can choose a completely different product or we will refund your money.

Question I returned the goods, how long will it take to get my money back?
Answer

We try to return the money as quickly as possible. However, no later than 14 days after receiving the "Withdrawal from the purchase contract".

Question Can I return underwear or swimwear purchased online?
Answer

In the case of an assortment of an intimate nature, such as swimwear, the goods must not be used at all. The basic hygienic prerequisites for testing must be observed - testing through underwear or using e.g. the enclosed protective film (in the case of swimwear). If the specified hygienic conditions are not observed, it will not be possible to return the goods due to their nature (on the basis of Directive 97/7/EC on consumer protection, in the case of distance contracts).

Question I need advice on choosing a size, where can I find size charts?
Answer

You can find them on the page of the selected product.

Question Is it possible to modify the created order, for example add or remove something to it?
Answer

Unfortunately, we do not have the possibility to intervene in the created order and modify it in any way.

Question What is the status of my order?
Answer

We would be happy to find out the status of your order. Email us at info@timme.sk and we will inform you immediately.

Question Is it possible to order goods abroad?
Answer

We send goods to the following countries: Czech Republic, Slovak Republic, Germany, Austria.

Question How can I pay for my order?
Answer

You can pay for orders by credit card or cash on delivery.

Question Can I send the claimed goods back on cash on delivery?
Answer

No, claimed goods sent on cash on delivery will not be accepted, you must send the package by registered mail.